Frequently Asked Questions

What is the minimum order quantity (MOQ)?

Our MOQ starts from 100 pieces for custom puzzles. For OEM projects with existing designs, the minimum order is 500 pieces. Large orders (1000+ pieces) qualify for volume discounts and free design support. We offer flexible ordering to accommodate businesses of all sizes.

What puzzle sizes do you offer?

We offer a wide range of puzzle sizes:

• Mini puzzles: 100-169 pieces (approx. 15×20cm)
• Standard puzzles: 300-1000 pieces (approx. 30×40cm to 50×70cm)
• Large puzzles: 1500-2000 pieces (approx. 70×100cm)
• Extra large puzzles: 3000-5000 pieces (up to 203×81cm)
• Custom sizes: Any size can be customized according to your requirements

What materials do you use for puzzles?

We use premium quality materials:

• Blue card: 1.8-2.5mm thick, excellent durability, smooth surface
• Black card: 2.0-2.5mm thick, premium quality, no light transmission
• Wooden puzzles: 3mm-5mm thick plywood, eco-friendly, premium finish
• All materials are FSC certified for environmental sustainability
• EN71 and ASTM certified for safety compliance

Can I customize the puzzle design and packaging?

Yes, we offer full customization services:

• Custom artwork: Upload your own design or work with our design team
• Packaging options: Color box, tin box, magnetic box, custom gift box
• Accessories: Puzzle glue, poster, carrying bag, gift bags available
• Free design support for orders over 1000 pieces

What is the production time?

Production time depends on order quantity and complexity:

• 100-500 pieces: 7-10 business days
• 500-2000 pieces: 10-15 business days
• 2000-5000 pieces: 15-20 business days
• 5000+ pieces: 20-25 business days
• Rush production: 3-5 days available with additional fee

Do you provide samples?

Yes, we provide samples for approval before mass production:

• Sample cost: Starts from $50 depending on complexity
• Sample production time: 3-5 business days
• Sample cost credit: Can be credited to mass production order
• Free samples: Available for existing catalog products (customer pays shipping)

Can I visit your factory?

Yes, we welcome factory visits. Our factory is located in Shenzhen, China. Please contact us in advance to schedule a visit. We can arrange airport pickup and provide accommodation recommendations. Factory tours are available Monday through Friday, 9:00 AM - 5:00 PM.

What is your production capacity?

Our factory has a monthly production capacity of 2,000,000 pieces. We operate with 200+ skilled workers and utilize advanced printing and cutting equipment to ensure consistent quality and timely delivery. We have successfully handled orders up to 100,000 pieces in a single shipment.

What shipping methods do you offer?

We offer multiple shipping options:

• Air freight: 5-7 days, suitable for urgent orders
• Sea freight: 15-30 days, cost-effective for large orders
• Express delivery: 3-5 days, fastest option (DHL, UPS, FedEx)
• Door-to-door service: Available for most countries

Which countries do you ship to?

We ship to 50+ countries worldwide, including:

United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Australia, Japan, South Korea, Singapore, and many more. We handle all export documentation and customs procedures.

Do you offer FBA preparation services?

Yes, we offer Amazon FBA preparation services:

• Proper packaging according to Amazon requirements
• Labeling and barcoding services
• Direct shipping to Amazon FBA warehouses
• Cost-effective bulk shipping options

What quality certifications do you have?

We hold comprehensive certifications:

• ISO 9001:2015 - Quality Management System
• BSCI - Social Responsibility (B Grade)
• GMP - Good Manufacturing Practice (92.85%)
• GSV - Global Security Verification
• FSC - Forest Stewardship Council
• Sedex/SMETA - Ethical Trade Audit
• Disney Authorized Manufacturer
• TOi World Licensed Manufacturer

Do you offer quality guarantees?

Yes, we stand behind our quality:

• Free replacement for defective products (≤1% defect rate)
• Quality inspection report provided with each shipment
• 12-step quality control process from materials to packaging
• Customer approval required before mass production

How do you ensure product safety?

Product safety is our top priority:

• All materials comply with EN71 and ASTM standards
• Regular third-party testing and certification
• Strict quality control throughout production
• Child-safe materials and inks for children's puzzles
• No harmful substances, eco-friendly production process

What payment methods do you accept?

We accept multiple payment methods:

• T/T (Wire transfer) - 30% deposit, 70% before shipping
• PayPal - For orders under $2000 (3% fee)
• Western Union - For small orders
• L/C at sight - For large orders (10,000+ USD)
• Alibaba Trade Assurance - Secure payment protection

Do you offer volume discounts?

Yes, we offer competitive volume discounts:

• 100-500 pieces: Standard pricing
• 500-1000 pieces: 5% discount
• 1000-5000 pieces: 10% discount
• 5000+ pieces: 15% discount or more
• Custom pricing available for large OEM projects

What's included in the price?

Our pricing includes:

• Puzzle production and printing
• Standard packaging (color box)
• Quality inspection and testing
• Export documentation
• Not included: Shipping cost, import duties/taxes

How can I contact you for more questions?

Our customer support team is available:

• Email: info@1po.com (response within 24 hours)
• Phone: +86-755-2990-1222 (Mon-Fri 9:00-18:00 GMT+8)
• WhatsApp: Available for quick inquiries
• Live chat: Available on our website
• Online quote request: Available 24/7

Do you provide design services?

Yes, our professional design team offers:

• Free design support for orders over 1000 pieces
• Paid design services for smaller orders
• Design consultation and recommendations
• Multiple design revisions until you're satisfied
• 3D mockups and digital proofs for approval